Figure originally bought a special ticket cheap, b ut canceled flight to a refund, but said the party ticket to 80% deduction fee, which was recently met Guo bothering people. Counsel said, "This penalty is a little high."


Guo Harbin due to attend a wedding ceremony, Oct. 10 found by querying the booking business travel the Silk Road, Shaanxi (87,888,888) phones, set the October 21 special flights to Harbin flights, including airport construction fees and insurance were 870 yuan. Subsequently, the airline personnel home delivery service is also very thoughtful. Mr. Guo received votes in the second day, the unit's work suddenly changed, please also leave a good and cancellation of contact Guo quickly explain why business travel the Silk Road, but the answer is can not be endorsed. The company said the refund can be, but deduction of 80% of the fee. Guo told reporters that the provisions do not know how the Silk Road Business this coming, why should 80% of the fee, such provisions are terms of Overlord.

Yesterday afternoon, the reporter called the Silk Road Business in Shaanxi, the operator said, Mr. Guo buy a "special plane ticket inserted positions," the day of this vote is valid when the flights, the airline has expressly provided that votes can not make any changes. Why did not the explanation to customers special fares which "can not", the operator said that customers do not ask if they would not say that they think we all know.

Shaanxi Chihpen Lawyer Zhao said in an interview: "If the parties do not take to buy a ticket in itself has a responsibility to bear the penalty, but the actual loss provisions can not exceed 30%. 80% of airlines are not required and reasonable. "